Resources
Answers to the questions we hear most.
Articles, guides, and plain-language explanations about websites, hosting, search, and the systems behind them.
Everything here is fresh from the workshop
The blog
Latest from the workshop.
Practical articles for people who run websites, written by the people who build and look after them.
5 Ways to Improve Your Customers’ Online Experience
The best customer experience is a two-way conversation. Five ways to use data and technology to see how people use your site, and improve it.
Online Reviews: 5 Stats You Should Know
Five current numbers from BrightLocal’s 2026 consumer survey on how people read, trust and act on online reviews, and what they mean for a small business.
Start here
Common questions, answered.
Not sure where to begin? These pages answer the things people ask us most.
What does managed hosting include?
Updates, backups, monitoring, and what happens when something breaks.
Rebuild, or improve what we have?
When a redesign makes sense, and when a few targeted fixes are the better call.
Do we need a custom tool?
How to tell whether a form, a plugin, or custom software is the right fix.
How do agency partnerships work?
Who does what, who talks to the client, and how onboarding runs.
For our clients
Client resources.
Quick links for people whose websites and email we already look after.
Email settings
Server settings, ports, and setup guides for hosted mailboxes, plus the advanced side: DMARC, and how your domain proves your mail is really from you.
Email forwarding
How forwarders work, and the approval email to watch for.
Business in Action
A printed magazine we mail out each quarter, with our compliments. Tell us where to send it.
Guide
Website accessibility
What accessibility means, how we fix it in the site itself, where accessiBe fits, and how to read free checkers like WAVE without panicking.
Guide
Page speed scores, explained
Why your speed score changes from run to run, which tools to trust, and what actually matters to your visitors and to Google.
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