Resources
Answers to the questions we hear most.
Articles, guides, and plain-language explanations about websites, hosting, search, and the systems behind them.
Everything here is fresh from the workshop
The blog
Latest from the workshop.
Practical articles for people who run websites, written by the people who build and look after them.
php2shell: what happened this week, and what we did about it
Two critical PHP flaws were announced on October 21. Here is what the people who know PHP best said about them, and what happened on the sites we manage. Short version: patched, firewalled, quiet.
How AI assistants decide what your business does
AI assistants do not browse your website the way a customer does. They look for consistent, structured facts — and they are unforgiving when those facts disagree.
Small business website security: what actually matters
Most websites are not targeted on purpose. They are found by software. Here is what genuinely reduces the risk, and what is mostly theater.
How to ask for reviews without annoying your customers
Most businesses ask too late, too vaguely, and only once. A few small changes make the difference between silence and a steady trickle of reviews.
What “managed WordPress hosting” should actually include
“Managed” is not a regulated word. Here is what it should cover, what it usually does not, and the questions worth asking before you sign up.
Beware of Domain Scams: Protecting Your Digital Presence
Domain renewal scams dress up solicitations as invoices to trick you into transferring your domain. How to spot one, and what to do before you pay.
Cheap WordPress Hosts vs. Robust WordPress Partners
Cheap WordPress hosting can cost more in the end: bare-bones service, add-on fees and price jumps. What a real WordPress hosting partner does differently.
Benefits of a Managed WordPress Host
What kinds of WordPress hosts there are, and what a managed WordPress host adds: updates, security, backups, performance and support handled for you.
Understand the Journey Your Customers are on with Analytics
Your customers take a journey across devices and channels before they act. How analytics helps you understand that journey and make better decisions about your site.
Start here
Common questions, answered.
Not sure where to begin? These pages answer the things people ask us most.
What does managed hosting include?
Updates, backups, monitoring, and what happens when something breaks.
Rebuild, or improve what we have?
When a redesign makes sense, and when a few targeted fixes are the better call.
Do we need a custom tool?
How to tell whether a form, a plugin, or custom software is the right fix.
How do agency partnerships work?
Who does what, who talks to the client, and how onboarding runs.
For our clients
Client resources.
Quick links for people whose websites and email we already look after.
Email settings
Server settings, ports, and setup guides for hosted mailboxes, plus the advanced side: DMARC, and how your domain proves your mail is really from you.
Email forwarding
How forwarders work, and the approval email to watch for.
Business in Action
A printed magazine we mail out each quarter, with our compliments. Tell us where to send it.
Guide
Website accessibility
What accessibility means, how we fix it in the site itself, where accessiBe fits, and how to read free checkers like WAVE without panicking.
Guide
Page speed scores, explained
Why your speed score changes from run to run, which tools to trust, and what actually matters to your visitors and to Google.
Have a question we haven't answered?
Ask us. If it's a good question, it might become the next article.
